Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. 2 business days after receiving the returned item. Ebay is **bleep**. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. Idk lol but i dont think I would ever purchase "worn once" sneakers. I got totally screwed. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. ("free returns" or "buyer pays"). It's very annoying. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. What items are eligible for eBay Authenticity Guarantee? Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. It's yours If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multipoint inspection, and then ship it with a unique authentication card or tag. They also must be sold to a buyer located in the continental US. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. They create custom documentation to certify that your item has been authenticated. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Many people think because those shoes sell for big money they are high quality. Learn more about our. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. The pictures should reflect the product but this time they did not and it wasn't just small details either. There will not be an option to appeal these cases, as the appeals have already been denied. Anyone who does just risks getting scammed. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. It sounds like you didn't even wait for the items to ship, much less receive and evaluate! (Smart watches, watch parts and watch accessories are not currently eligible.). If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Proof of delivery for returned items Like I said in another comment, I don't expect perfection from the authenticator. After all, those two genres are among the most common and sought-after high-end cards. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. So the same item can pass or the next time be ruled a fake. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. But just who made them and of what quality there is no real way to tell. Thanks man. Some people would complain if a shoe like this was sent back. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Tough judgment call for the authenticator. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Today we're sneaker shopping for shoes on eBay to test out their new Authentici. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. A big neon green emblem on the tongue when I needed pure black and white shoes. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Need to report a problem or not sure about the next steps? I appreciate the tips though. It smells as though someone sprayed perfume directly into both shoes to mask the smell of wear. eBay will not authenticate ineligible items. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. There is no opt in or opt out option. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. To maintain that trust, we expect all members to treat each other with respect. What items are eligible for eBay Authenticity Guarantee? Opened a dispute and they closed it, even when it was 2 different shoes. If an item is being returned, the seller is responsible for return shipping. Totally sucks. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. In fact, they are just cheap mass produced goods. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Wtf. new authentic pandora american football dangle charm 799530c01. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. Are you a buyer looking for more information? Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. Something went wrong. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. eBay currently covers all . If you open a case right after purchase, of course you'll lose. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. No one asks sellers to remove insoles in pics. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Copyright 1995-2023 eBay Inc. All Rights Reserved. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. Also make sure you leave negative feedback. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. Luckily most scammers arent that smart. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. 08:18 PM. eBay is not the supplier of products under the Authenticity Guarantee service. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. For full details, read our eBay Money Back Guarantee policy. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. For more information about buying and selling internationally, please see our policies on International selling and International trading. Copyright 1995- 2022 eBay Inc. 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